We manage complaints and enquiries about aircraft operations and Airservices Australia’s community engagement activities through our Noise Complaints and Information Service (NCIS).

The flight paths and airspace design for Western Sydney International (Nancy-Bird Walton) Airport is being led by the Western Sydney Unit at the Department of Infrastructure, Transport, Regional Development and Communications. 

Flight path design is a complex process.  Flight paths must comply with international design standards and Australian safety regulations.  Changes to flight paths may be made for a variety of reasons, including safety and noise management.  However, changes are not easy to make as changes to one flight path usually impact other flight paths. 

All noise monitors must be located in areas that effectively capture noise data from arriving and departing aircraft and therefore we try to locate monitors as close to flight paths as possible.  The decisions on final locations of monitors take into account a number of other factors, including security, licensing, facilities and background noise levels.